Healthcare services
4 hrs → 30s Lead response time
Consult requests sat in a shared inbox. After we rebuilt the site forms and connected GoHighLevel, every qualified inquiry got an instant reply and a booking link.
- First reply on qualified website leads
- 30s
- Booked consults in 60 days
- +41%
- Shared inbox as the only record
- 0
Situation
Five locations, three intake forms, and a call center that only saw half the website inquiries. Ad spend was rising while booked consults were flat.
Intervention
We rebuilt the website forms, set up GoHighLevel for each location, and added SMS reminders so no consult request sat overnight.